DSWD Disaster Response Services
Comprehensive information about Department of Social Welfare and Development (DSWD) disaster response programs and services available to affected communities.
Note: This information is based on DSWD official resources. Service availability and eligibility criteria may vary. For the most current information, please contact DSWD directly or visit the official DSWD DRM website.
DSWD Contact Information
DSWD Central Office
Address: IBP Road, Batasan Pambansa Complex, Constitution Hills, Quezon City, Philippines 1126
Telephone: +632 8932-2573
Email: drmb@dswd.gov.ph
Office Hours
Monday - Friday: 8:00 AM - 5:00 PM (except holidays)
Customer Contact Center: Monday - Sunday, 8:00 AM - 5:00 PM
Website: drm.dswd.gov.ph
Immediate Relief
Family Food Packs
FFPFood packs containing essential items sufficient for a family of five for 2-3 days. Each pack includes 6kg rice, 7-8 cans (tuna, sardines, corned beef/meatloaf), 5 sachets choco malt, and 5 sachets coffee.
Eligibility:
Disaster-affected families
How to Access:
Distributed through DSWD field offices and local government units during disaster response operations
Emergency Cash Transfer
ECTUnconditional cash assistance provided to disaster-affected families to address immediate needs and support early recovery efforts. Enables families to purchase what they need most.
Eligibility:
Disaster-affected families in declared disaster areas
How to Access:
Coordinated through DSWD field offices. Families are assessed and registered during disaster response operations
Non-Food Items
NFIEssential non-food supplies including hygiene kits, sleeping kits (blankets, mats), kitchen sets, and other household items needed during displacement.
Eligibility:
Disaster-affected families in evacuation centers or temporary shelters
How to Access:
Distributed through DSWD field offices and evacuation centers during disaster response
Recovery Programs
Cash or Food for Work
C/FFWTemporary employment program providing cash or food in exchange for participation in community rehabilitation projects such as infrastructure repair, debris clearing, and environmental rehabilitation.
Eligibility:
Disaster-affected individuals capable of work
How to Access:
Coordinated through DSWD field offices. Community projects are organized in partnership with local government units
Risk Resiliency Program through Project LAWA at BINHI
RRP-CCAMClimate resilience program focusing on enhancing community resilience through improved water access and sustainable agriculture. Involves constructing small farm reservoirs to support farming and mitigate drought risks.
Eligibility:
Vulnerable communities in climate-risk areas
How to Access:
Implemented through DSWD field offices in partnership with local communities and government units
The March of Seasons in the Philippines
Seasonal disaster preparedness program that addresses the cyclical nature of disasters in the Philippines, focusing on preparedness and resilience building throughout the year.
Eligibility:
All communities
How to Access:
Implemented through DSWD field offices and local government units as part of ongoing disaster preparedness efforts
Coordination & Management
Camp Coordination and Camp Management
CCCMEnsures effective management of evacuation centers and temporary shelters. Includes registration, site planning, service coordination, and protection of internally displaced persons (IDPs).
Eligibility:
Internally displaced persons (IDPs) in evacuation centers
How to Access:
Managed by DSWD in coordination with local government units. Services are provided at evacuation centers
Disaster Response Command Center
DRCCCentral hub for coordinating and implementing disaster response operations. Utilizes advanced technology for real-time data analysis, monitoring, and decision-making during disasters.
Eligibility:
Government agencies, NGOs, and disaster response organizations
How to Access:
Operated by DSWD. Coordinates with various agencies and organizations during disaster response
Mobile Command Center
MCCSpecialized vehicle equipped with information and communications technology to maintain communication and coordination during disaster response operations in remote or affected areas.
Eligibility:
Disaster response operations
How to Access:
Deployed by DSWD to disaster-affected areas to support field operations and coordination
Disaster Response Operations Monitoring and Information Center
DROMICReal-time monitoring and information system providing updates and reports on disaster situations, affected populations, and response activities. Accessible through the DROMIC website.
Eligibility:
Public information resource
How to Access:
Available online at DROMIC website. Provides real-time disaster situation reports and updates
Specialized Services
Comprehensive Emergency Program for Children
CEPCSpecialized assistance protecting children and pregnant/lactating mothers during emergencies. Includes child-friendly spaces, access to education, health and nutrition services, and protection of children's rights.
Eligibility:
Children and pregnant/lactating mothers affected by disasters
How to Access:
Services provided at evacuation centers and through DSWD field offices. Child-friendly spaces are established in disaster-affected areas
Quick Response Team
QRTTrained personnel ready for immediate deployment to disaster-affected areas. Teams assess situations, provide immediate assistance, and coordinate initial response efforts.
Eligibility:
Disaster-affected communities
How to Access:
Deployed by DSWD immediately after disasters. Teams are dispatched to assess needs and provide initial assistance
How ReliefLine Calculator Relates to DSWD Services
ReliefLine's calculator helps you understand the scale of resources needed for disaster relief. The following DSWD services are directly related to our calculations:
- Family Food Packs (FFP): Our calculator shows exactly how many FFP packs are needed based on population and DSWD standards.
- Non-Food Items (NFI): Our calculations include hygiene kits and other NFIs needed for affected families.
- Emergency Cash Transfer (ECT): Budget calculations help determine funding needs that may be supplemented by ECT programs.